FASYS offers its customers optimum system services and support. As a FASYS maintenance subscriber you will always remain up-to-date. The latest advancements / updates and competent consultations complete our customer service package. The FASYS Team will be pleased to assist you with any question that might arise. Our online support option allows us to view your screen directly provided you consent to the use of this tool. This enables us to quickly and easily answer questions and address problems with the support of our technology.
Please enter support requests directly via our customer portal. Only entering support requests via the customer portal ensures that they can be processed internally in an orderly manner and that you can receive information and queries via the case comment function.
You can access the customer portal via the link https://customers.ps.hexagonmi.com/
If you do not yet have your login information for the customer portal, please contact us by e-mail or telephone.
Your advantages at a glance:
- All data is stored centrally in one place.
- Support requests can be recorded and tracked centrally.
- An overview of your licenses can be viewed at any time.
- You can easily and quickly find out about our current list prices.
- For online support we use TeamViewer.
- Please download TeamViewer here.
- For support please call the hotline +49 (0)221-987605-0